Frequently Asked Questions
PRODUCT AND QUALITY:
How safe and genuine are your products?
All our products are safe. Our process of selection involves standardization mark OR certificate from the country of origin i.e Kenya (KEBS) Note: country's standardization mark or certificates doesn’t grant any product qualification to Jipende Afrika store. We MUST conduct internal chemical analysis to approve if the product quality meets JIPENDE AFRIKA and International set standards for natural or organic products. The tested will include detection of any trace of all banned toxic chemicals like Paraben, sulphate, Parfum/fragrance, Hydroquinone, mercury, etc before we approve the any product.
How comes your products seems to be cheaper and yet they are natural?
Based on our demand capacity and the relationship we have with manufacturers, it enables us to be more affordable to the market considering that it’s also our vision and marketing strategy.
How do I know the right product to meet my need?
It’s advisable to know what you buy and how to use it and that is KEY commitment for us. We offer free consultation through online chats, calls, whatssap and even visiting our physical outlets.
What Shipping Methods Are Available?
As per now we work with local parcel couriers companies within Eastern Africa.
Do You Ship Internationally?
Yes through DHL or ARAMEX or any of customer choice.
How Long Will It Take To Get My Package?
Within East Africa is 72 hrs while the rest of the world will depend on the courier company used
Where do you deliver?
Within Eastern Africa and we are working on the expansion
Do you offer free delivery?
Yes we do but only within Nairobi CBD or you can pick from any of our Jipende Afrika Stores nearest.
What Payment Methods Are Accepted?
We Accept MPESA and Paypal methods of payment.
Is Buying On-Line Safe?
We use the best online security systems to ensure your payment is safe.
How do I become virtual stockist?
Apply through our website by feeling all the required information and documents. Check on the top side of logo written ‘Virtual stockiest registration’
INTERESTED TO BE A SUPPLIERS
How can I become a supplier?
Kindly email us: Info@jipendeafrika.com
How can I become a stockist?
Kindly email us: firstname.lastname@example.org